{"id":7106,"date":"2026-07-14T13:27:23","date_gmt":"2026-07-14T13:27:23","guid":{"rendered":"https:\/\/www.cigatisolutions.com\/blog\/?p=7106"},"modified":"2026-07-15T04:56:08","modified_gmt":"2026-07-15T04:56:08","slug":"remove-encryption-from-outlook-email","status":"publish","type":"post","link":"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/","title":{"rendered":"How to Open or Remove Encryption from Outlook Emails (2026 Guide)"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;7106&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (2 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;How to Open or Remove Encryption from Outlook Emails (2026 Guide)&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (2 votes)    <\/div>\n    <\/div>\n<div class=\"case-study-n my-3\">\n<p><strong>Quick answer<\/strong>: When you receive an encrypted email in Outlook, that doesn\u2019t mean something is wrong. In most cases, Outlook protects the message through either Microsoft 365 Message Encryption (OME) or S\/MIME encryption. If you can\u2019t open the email, you usually need to sign in with the correct account or verify your identity using a one-time passcode. If your goal is to remove encryption from a message, Outlook allows this only in specific situations and mainly for S\/MIME-protected emails.<\/p>\n<p>It&#8217;s also important not to confuse encrypted emails with password-protected PST files. They are completely different issues and require different solutions.<\/p>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Which_%E2%80%9CEncrypted_Email%E2%80%9D_Problem_Do_You_Have\" >Which &#8220;Encrypted Email&#8221; Problem Do You Have?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Why_are_Outlook_Emails_Encrypted\" >Why are Outlook Emails Encrypted?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Two_Kinds_of_Email_Encryption_%E2%80%93_Know_Which_One_Youre_Facing\" >Two Kinds of Email Encryption &#8211; Know Which One You&#8217;re Facing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#How_to_Open_a_Microsoft_365_Encrypted_OME_Email\" >How to Open a Microsoft 365 Encrypted (OME) Email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#How_to_Read_an_SMIME_Encrypted_Message\" >How to Read an S\/MIME Encrypted Message?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#How_to_Remove_Encryption_from_an_Outlook_Email\" >How to Remove Encryption from an Outlook Email<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Method_1_Remove_Encryption_While_Composing\" >Method 1: Remove Encryption While Composing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Method_2_Remove_Encryption_from_a_Received_Message_Administrator_Only\" >Method 2: Remove Encryption from a Received Message (Administrator Only)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Common_Errors_that_Cant_Open_Encrypted_Email\" >Common Errors that Can&#8217;t Open Encrypted Email<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#If_Outlook_Is_Asking_for_a_Password_on_a_pst_File_%E2%80%93_Thats_Different\" >If Outlook Is Asking for a Password on a .pst File &#8211; That&#8217;s Different<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Steps_to_Access_Password_in_Outlook\" >Steps to Access Password in Outlook<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Difference_Between_Encrypted_Emails_and_PST_Passwords\" >Difference Between Encrypted Emails and PST Passwords<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Wrap_Up\" >Wrap Up<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Which_%E2%80%9CEncrypted_Email%E2%80%9D_Problem_Do_You_Have\"><\/span>Which &#8220;Encrypted Email&#8221; Problem Do You Have?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table style=\"border-collapse: collapse; margin: 20px auto; text-align: left; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">1. I can&#8217;t open a message someone sent me<br \/>\nThe message asks you to sign in or verify your identity with a one-time passcode. This is Microsoft 365 Message Encryption (OME).<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">2. I want to remove encryption from a message<br \/>\nYou received or composed an S\/MIME encrypted message and want to strip the encryption to save or forward it.<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">3. A .pst file asks for a password<br \/>\nOutlook works, but a saved data file won&#8217;t open. That&#8217;s a file password, not message encryption.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_are_Outlook_Emails_Encrypted\"><\/span>Why are Outlook Emails Encrypted?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Email encryption protects sensitive information while messages travel across the internet. Email encryption protects sensitive information such as financial records, legal documents, and internal business communications. Only the intended recipient can view the contents.<br \/>\nMicrosoft Outlook mainly supports two encryption technologies.<\/p>\n<table style=\"border-collapse: collapse; margin: 20px auto; text-align: left; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Encryption Type<\/strong><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Used For<\/strong><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Authentication<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><b>Microsoft 365 Message Encryption (OME)<\/b><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Secure external communication<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Microsoft account or one-time passcode<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><b>S\/MIME<\/b><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">End-to-end encrypted corporate emails<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Digital certificates<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Two_Kinds_of_Email_Encryption_%E2%80%93_Know_Which_One_Youre_Facing\"><\/span>Two Kinds of Email Encryption &#8211; Know Which One You&#8217;re Facing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before you touch any setting, identify which encryption is in play, because the fixes don&#8217;t cross over.<\/p>\n<table style=\"border-collapse: collapse; margin: 20px auto; text-align: left; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Microsoft 365 Message Encryption (OME)<\/strong><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>S\/MIME<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><b>What it protects<\/b><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">A single sent message and its reply chain<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">A single message, using certificates<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><b>How you open it<\/b><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Sign in as the recipient, or use a one-time passcode<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Automatically, if your certificate is installed<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><b>Set up by<\/b><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">The sender&#8217;s organization<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Sender and recipient certificates<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><b>You need<\/b><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Access to the recipient&#8217;s inbox<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Your private key on the device<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Open_a_Microsoft_365_Encrypted_OME_Email\"><\/span>How to Open a Microsoft 365 Encrypted (OME) Email<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A message protected by Microsoft 365 Message Encryption opens only for the address it was sent to. If Outlook won&#8217;t display it, use the message&#8217;s &#8220;Read the message&#8221; link and verify with a one-time passcode. This is the single most common \u201c<em><strong>I can&#8217;t open an encrypted email<\/strong><\/em>&#8221; case, and no third-party software is involved; access is controlled by Microsoft.<\/p>\n<ol>\n<li>In Outlook or <a href=\"http:\/\/Outlook.com\">Outlook.com<\/a>: if you&#8217;re signed in with the exact address the message was sent to, open it; protected messages decrypt automatically once you&#8217;re authenticated.<\/li>\n<li>In any other mail client (Gmail, Apple Mail, a work address): open the message and click <strong>Read<\/strong> the message. It <strong>opens Microsoft&#8217;s secure viewer<\/strong> in your browser.<\/li>\n<li>Choose <strong>Sign in<\/strong> with the account the message was sent to, or select <strong>Sign in<\/strong> with a one-time passcode.<\/li>\n<li>Microsoft emails a temporary passcode to that same inbox. Enter it in the browser to read the message.<\/li>\n<\/ol>\n<p><strong>Official steps:<\/strong> <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/how-do-i-open-a-protected-message-1157a286-8ecc-4b1e-ac43-2a608fbf3098\">Microsoft \u2014 How do I open a protected message<\/a>?<\/p>\n<p>If your encrypted email doesn&#8217;t use Microsoft 365 Message Encryption (OME), it may be protected with S\/MIME instead. Unlike OME, S\/MIME relies on digital certificates rather than account verification or one-time passcodes.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Read_an_SMIME_Encrypted_Message\"><\/span>How to Read an S\/MIME Encrypted Message?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>S\/MIME messages are encrypted to your certificate, so they open on their own if the certificate and its private key are installed on the device you&#8217;re reading from. If Outlook shows the message but can&#8217;t display the body, the usual cause is a missing or expired certificate.<\/p>\n<ol>\n<li>Confirm your <strong>S\/MIME certificate<\/strong> is installed: <strong>File &gt; Options &gt; Trust Center &gt; Trust Center Settings &gt; Email Security<\/strong>.<\/li>\n<li>Under <strong>Encrypted email<\/strong>, check that a valid certificate is listed under <strong>Settings<\/strong>.<\/li>\n<li>If it&#8217;s missing or expired, reinstall or renew it; the same certificate the message was encrypted with must be present.<\/li>\n<li><strong>Restart Outlook<\/strong> and reopen the message.<\/li>\n<\/ol>\n<p><strong>Reference:<\/strong> <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/secure-messages-by-using-a-digital-signature-549ca2f1-a68f-4366-85fa-b3f4b5856fc6\">Microsoft \u2014 S\/MIME and secure messages in Outlook<\/a>.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Remove_Encryption_from_an_Outlook_Email\"><\/span>How to Remove Encryption from an Outlook Email<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sometimes users need to save an email without encryption before forwarding or archiving it. This applies mainly to S\/MIME messages.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_1_Remove_Encryption_While_Composing\"><\/span>Method 1: Remove Encryption While Composing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you&#8217;re composing a new email, you can remove encryption before sending it. <strong>Open the email &gt;&gt; Select Options &gt;&gt; Click Encrypt &gt;&gt; Select Do Not Encrypt &gt;&gt; Send the email<\/strong>.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Method_2_Remove_Encryption_from_a_Received_Message_Administrator_Only\"><\/span>Method 2: Remove Encryption from a Received Message (Administrator Only)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sometimes you need a plain, unencrypted copy of a message; to archive it, forward it to a system that can&#8217;t read S\/MIME, or store it outside Outlook. In classic Outlook, this needs an administrator-level registry change, because by default Outlook won&#8217;t let you strip protection from a received message.<\/p>\n<p>Admin action, use with care. This edits the Windows registry and should only be done by, or with, an IT administrator, and only on messages you are authorized to access. Back up before editing.<\/p>\n<ol>\n<li>Open <strong>Registry Editor (Win + R \u2192 regedit)<\/strong>.<\/li>\n<li>Go to HKEY_CURRENT_USER\\SOFTWARE\\Policies\\Microsoft\\Office\\16.0\\Outlook\\Security (16.0 = Outlook 2016\/2019\/2021\/365).<\/li>\n<li>Create a DWORD value named AllowRecvMsgDecryption and set it to 1.<\/li>\n<li><strong>Restart Outlook. Open<\/strong> the message, then <strong>File &gt; Info &gt; Properties<\/strong>, uncheck Encrypt message contents and attachments, and save.<\/li>\n<\/ol>\n<p>For most people, this is overkill. If you only need to read the message, open it normally with the methods above and leave the encryption intact; it protects you as much as the sender.<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_Errors_that_Cant_Open_Encrypted_Email\"><\/span>Common Errors that Can&#8217;t Open Encrypted Email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<table style=\"border-collapse: collapse; margin: 20px auto; text-align: left; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>What you see<\/strong><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Cause<\/strong><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Fix<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">&#8220;This message is protected,&#8221; and nothing happens<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Signed in with the wrong accountx<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Use the Read the message, one-time passcode to the recipient address<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">Passcode never arrives<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Filtered to Junk, or wrong inbox<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Check the spam folder of the exact address the message was sent to<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">Body is blank on an S\/MIME message<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Missing or expired certificate<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Reinstall\/renew your S\/MIME certificate, then reopen<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">Attachment won&#8217;t open after decrypting<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Rights-management still applied<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Open in the same signed-in Outlook session; don&#8217;t save-then-open externally<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_Outlook_Is_Asking_for_a_Password_on_a_pst_File_%E2%80%93_Thats_Different\"><\/span>If Outlook Is Asking for a Password on a .pst File &#8211; That&#8217;s Different<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"migrate-btn-n my-4\">One case that gets mixed up with encrypted email: Outlook prompting for a password when you open a data file (.pst). That isn&#8217;t message encryption at all; it&#8217;s a password stored inside a local file, and none of the methods above apply. You need to remove or recover the password from the PST file itself. See the dedicated guide: <a href=\"https:\/\/www.cigatisolutions.com\/blog\/how-to-remove-password-from-pst-file\/\"><strong>how to remove a password from a PST file<\/strong><\/a>, which walks through doing it with <a href=\"https:\/\/www.cigatisolutions.com\/pst-password-remover\/\"><strong>Cigati PST Password Remover<\/strong><\/a> when the password is lost.<\/p>\n<div class=\"row justify-content-center mac-win-tab mt-3 mb-5\">\n<div class=\"col-md-6\">\n<ul id=\"myTab\" class=\"nav nav-tabs justify-content-center\" role=\"tablist\">\n<li class=\"nav-item\" role=\"presentation\"><button id=\"home-tab\" class=\"nav-link bg-transparent px-4 active\" role=\"tab\" type=\"button\" data-toggle=\"tab\" data-target=\"#home\" aria-controls=\"home\" aria-selected=\"true\"><i class=\"icon-windows\"><\/i> Windows<\/button><\/li>\n<li class=\"nav-item\" role=\"presentation\"><button id=\"profile-tab\" class=\"nav-link bg-transparent px-4\" role=\"tab\" type=\"button\" data-toggle=\"tab\" data-target=\"#profile\" aria-controls=\"profile\" aria-selected=\"false\"><i class=\"icon-apple\"><\/i>Mac<\/button><\/li>\n<\/ul>\n<div id=\"myTabContent\" class=\"tab-content\">\n<div id=\"home\" class=\"tab-pane fade active show\" role=\"tabpanel\" aria-labelledby=\"home-tab\"><span class=\"block_btn\"><a class=\"primary-btn\" href=\"https:\/\/www.cigatisolutions.com\/demo-version\/Cigati-pst-password-remover-win.exe\"><i class=\"icon-windows\"><\/i> Download Now<\/a>\u00a0\u00a0<a class=\"secondary-btn\" href=\"https:\/\/www.cigatisolutions.com\/pst-password-remover\/purchase-now.php\"><i class=\"icon-basket\"><\/i> Purchase Now<\/a><\/span><\/div>\n<div id=\"profile\" class=\"tab-pane fade\" role=\"tabpanel\" aria-labelledby=\"profile-tab\"><span class=\"block_btn\"><a class=\"primary-btn\" href=\"https:\/\/www.cigatisolutions.com\/demo-version\/Cigati-pst-password-remover-for-mac.dmg\"><i class=\"icon-apple\"><\/i> Download Now<\/a>\u00a0\u00a0<a class=\"secondary-btn\" href=\"https:\/\/www.cigatisolutions.com\/mac\/pst-password-remover\/purchase-now.php\"><i class=\"icon-basket\"><\/i> Purchase Now<\/a><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Steps_to_Access_Password_in_Outlook\"><\/span>Steps to Access Password in Outlook<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Download and run the <strong>Cigati PST Password Remover<\/strong> and run it as an administrator.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-13840 aligncenter\" src=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/1-300x200.webp\" alt=\"Download and run the Cigati PST Password Remover\" width=\"650\" height=\"433\" style=\"border: 1px solid\"\n srcset=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/1-300x200.webp 300w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/1-293x195.webp 293w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/1.webp 737w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/li>\n<p><\/p>\n<li><strong>Add<\/strong> the healthy or encrypted Outlook PST file.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-13841 aligncenter\" src=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/2-300x200.webp\" alt=\"Add encrypted Outlook PST file.\" width=\"650\" height=\"433\" style=\"border: 1px solid\"\n srcset=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/2-300x200.webp 300w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/2-293x195.webp 293w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/2.webp 737w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/li>\n<p><\/p>\n<li>Choose the PST file whose password you wish to decrypt.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13842\" src=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/3-300x200.webp\" alt=\"Choose the PST file whose password you wish to decrypt.\" width=\"650\" height=\"433\" style=\"border: 1px solid\"\n srcset=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/3-300x200.webp 300w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/3-293x195.webp 293w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/3.webp 737w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/li>\n<p><\/p>\n<li>Click on the <strong>Remove Password<\/strong> button.<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13843\" src=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/4-300x200.webp\" alt=\"Click on the Remove Password button.\" width=\"650\" height=\"433\" style=\"border: 1px solid\"\n srcset=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/4-300x200.webp 300w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/4-293x195.webp 293w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/4.webp 737w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/li>\n<p><\/p>\n<li><strong>Enter<\/strong> the password again in your selected PST file (optional).<br \/>\n<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13844\" src=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/5-300x200.webp\" alt=\"Enter the password again.\" width=\"650\" height=\"433\" style=\"border: 1px solid\"\n srcset=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/5-300x200.webp 300w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/5-293x195.webp 293w, https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/02\/5.webp 737w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/li>\n<p>\n<\/ol>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Difference_Between_Encrypted_Emails_and_PST_Passwords\"><\/span>Difference Between Encrypted Emails and PST Passwords<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Most of the users think that Outlook encryption and PST Passwords are the same, but in reality they are both different.<\/p>\n<table style=\"border-collapse: collapse; margin: 20px auto; text-align: center; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Encrypted Email<\/strong><\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\"><strong>Password-Protected PST<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">Protects one email<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Protects Outlook data file<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">Controlled by sender<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Controlled by PST password<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">Uses OME or S\/MIME<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Uses Outlook PST encryption<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #000; padding: 10px;\">Opens after authentication<\/td>\n<td style=\"border: 1px solid #000; padding: 10px;\">Requires PST password<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If Outlook asks for a PST password, then none of the methods above will work. You must remove or recover the PST password separately.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span>Wrap Up<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Most &#8220;I can&#8217;t open an encrypted email in Outlook&#8221; problems come down to identity: the message was locked to a specific inbox, and the one-time passcode flow is how you prove you own it. S\/MIME issues are almost always a certificate that&#8217;s missing or expired. Removing encryption is an admin-level step you rarely need. And if the password prompt is really on a .pst file, that&#8217;s a separate fix entirely; start with the PST password guide.<\/p>\n<div class=\"faq-n my-4\">\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<div class=\"schema-faq wp-block-yoast-faq-block\">\n<div id=\"faq-question-1783689429337\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q1. Why can&#8217;t I open an encrypted email someone sent me in Outlook?<\/strong><\/strong><\/div>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. Microsoft 365 encrypted emails can only be opened by the email address they were sent to. If you&#8217;re signed in with a different account, Outlook won&#8217;t decrypt the message. Sign in using the correct recipient account or click Read the message and verify your identity with a one-time passcode. For S\/MIME messages, ensure your digital certificate and private key are installed on your device.<\/p>\n<div id=\"faq-question-1783689444029\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q2. Can I open an encrypted Outlook email without Outlook or a Microsoft account?<\/strong><\/strong><\/p>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. Yes. If the message is protected with Microsoft 365 Message Encryption (OME), you can open it in any web browser by clicking the Read the message link in the email. Choose the one-time passcode option, enter the verification code sent to your inbox, and the message will open securely without requiring Outlook or a Microsoft account.<\/p>\n<\/div>\n<div id=\"faq-question-1783689453421\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q3. How do I remove encryption from an Outlook email?<\/strong><\/strong><\/p>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. If you&#8217;re composing a new email, go to Options &gt; Encrypt and select Do Not Encrypt before sending. For a received S\/MIME encrypted email, Outlook doesn&#8217;t normally allow removing encryption. An administrator can enable this by adding the AllowRecvMsgDecryption registry value, after which the message can be saved without encryption if permitted by your organization&#8217;s policies.<\/p>\n<\/div>\n<div id=\"faq-question-1783689477573\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q4. Do I need the sender&#8217;s certificate to read an S\/MIME encrypted email?<\/strong><\/strong><\/p>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. No. You only need your own valid S\/MIME certificate and its associated private key because the message is encrypted using your public key. If your certificate is missing, expired, or unavailable on the device, Outlook won&#8217;t be able to decrypt the message until the certificate is restored or renewed.<\/p>\n<\/div>\n<div id=\"faq-question-1783689491886\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q5. Why does Outlook show a blank encrypted email?<\/strong><\/strong><\/p>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. A blank encrypted email usually indicates that Outlook cannot decrypt the message. This commonly happens when your S\/MIME certificate has expired, the private key is missing, or you&#8217;re opening the email on a device where the certificate isn&#8217;t installed. Installing the correct certificate and restarting Outlook generally resolves the issue.<\/p>\n<div id=\"faq-question-1783689477573\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q6. Is Microsoft 365 Message Encryption the same as S\/MIME?<\/strong><\/strong><\/p>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. No. Microsoft 365 Message Encryption (OME) secures emails by verifying the recipient&#8217;s identity through Microsoft sign-in or a one-time passcode. S\/MIME uses digital certificates installed on both the sender&#8217;s and recipient&#8217;s devices to provide end-to-end encryption and digital signatures. Although both protect email content, they use different authentication methods.<\/p>\n<\/div>\n<div id=\"faq-question-1783689477573\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q7. What is the difference between an encrypted email and a password-protected PST file?<\/strong><\/strong><\/p>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. An encrypted email protects the contents of a single message while it&#8217;s being sent and received using technologies such as Microsoft 365 Message Encryption or S\/MIME. A password-protected PST file, on the other hand, secures an Outlook data file stored on your computer. These are separate security mechanisms, and solving one issue won&#8217;t affect the other.<\/p>\n<\/div>\n<div id=\"faq-question-1783689477573\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Q8. How do I open a PST file if I forgot its password?<\/strong><\/strong><\/p>\n<p class=\"schema-faq-answer\"><strong>Ans<\/strong>. A forgotten PST password cannot be bypassed by Outlook itself. If you no longer remember the password, you&#8217;ll need a reliable PST password recovery or removal tool to regain access to the data file. Once the password is removed or recovered, you can open the PST normally in Outlook without affecting the emails stored inside.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Quick answer: When you receive an encrypted email in Outlook, that doesn\u2019t mean something is wrong. In most cases, Outlook<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.cigatisolutions.com\/blog\/remove-encryption-from-outlook-email\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":13835,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"class_list":["post-7106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-password-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Open or Remove Encryption from Outlook Emails (2026)<\/title>\n<meta name=\"description\" content=\"Learn how to open or remove encryption from Outlook emails. 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