{"id":8535,"date":"2023-10-19T09:58:04","date_gmt":"2023-10-19T09:58:04","guid":{"rendered":"https:\/\/www.cigatisolutions.com\/blog\/?p=8535"},"modified":"2025-03-11T09:03:41","modified_gmt":"2025-03-11T09:03:41","slug":"office-365-shared-mailbox-not-showing-in-outlook","status":"publish","type":"post","link":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/","title":{"rendered":"Fix Office 365 Shared Mailbox Not Showing in Outlook Issue"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;8535&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 vote)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Fix Office 365 Shared Mailbox Not Showing in Outlook Issue&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 vote)    <\/div>\n    <\/div>\n<p>In today&#8217;s fast-paced business world, effective communication is essential. Office 365&#8217;s Shared Mailbox feature is a valuable tool that allows teams to collaborate and manage emails efficiently. However, sometimes, users encounter the frustrating issue of an Office 365 shared mailbox not showing in Outlook. If you&#8217;re facing this problem, don&#8217;t worry &#8211; we&#8217;ve got you covered. In this troubleshooting guide, we&#8217;ll learn why a shared mailbox may not appear in Outlook and how to resolve it.<\/p>\n<p>The error &#8220;Microsoft 365 Shared Mailbox Not Showing in Outlook&#8221; means that a shared mailbox, typically accessible by multiple users or team members, is not appearing or visible within the Microsoft Outlook email client as expected. This issue occurs when a user, who should have access to the shared mailbox, cannot see it in their Outlook client.<\/p>\n<p><strong>Also Read:<\/strong> <a href=\"https:\/\/www.cigatisolutions.com\/blog\/fix-error-code-0xc0000142-in-office-365\/\">Error Code 0xc0000142 in Office 365<\/a><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Why_Does_the_Error_%E2%80%98The_Folder_You_Selected_is_Not_Available_Occur\" >Why Does the Error &#8216;The Folder You Selected is Not Available&#8217; Occur?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Resolved_Office_365_Shared_Mailbox_Not_Showing_in_Outlook_Error\" >Resolved Office 365 Shared Mailbox Not Showing in Outlook Error<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Solution_1_Check_for_Auto-Mapping_and_Disable\" >Solution 1: Check for Auto-Mapping and Disable<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Bonus_Tip_Renaming_Outlook_Offline_Data_File\" >Bonus Tip: Renaming Outlook Offline Data File<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Solution_2_Generating_and_Checking_Logs\" >Solution 2: Generating and Checking Logs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Solution_3_Add_the_Shared_Mailbox_Manually\" >Solution 3: Add the Shared Mailbox Manually<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Solution_4_Recreate_Outlook_Profile\" >Solution 4: Recreate Outlook Profile<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_Does_the_Error_%E2%80%98The_Folder_You_Selected_is_Not_Available_Occur\"><\/span>Why Does the Error &#8216;The Folder You Selected is Not Available&#8217; Occur?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Office 365&#8217;s Shared Mailbox feature has been a valuable asset. As a result, users allow their teams to manage emails and streamline their workflow. However, there are instances when users encounter the perplexing &#8220;Office 365 Shared Mailbox Not Showing in Outlook&#8221; error.<\/p>\n<ul class=\"list_content\">\n<li>One of the most common reasons for the shared mailbox not appearing in Outlook is permission and access settings. When users lack the appropriate permissions, it can lead to this error.<\/li>\n<li>Your Office 365 administrator typically manages these permissions in the Exchange Admin Center.<\/li>\n<li>Shared mailboxes do not always automatically appear in Outlook. Admins can configure auto-mapping, or users can manually add the mailbox if it doesn&#8217;t show up.<\/li>\n<li>The version of Outlook in use can significantly impact the visibility of shared mailboxes.<\/li>\n<li>Outlook&#8217;s Cached Exchange Mode, which stores a local copy of mailbox data, can sometimes cause conflicts.<\/li>\n<li>Profile corruption within Outlook can also be a culprit. Creating a new Outlook profile can often resolve the issue when you suspect this.<\/li>\n<\/ul>\n<p>Here are some common reasons the folder you selected is not available error. Now, we will look for the troubleshooting ways for the same.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Resolved_Office_365_Shared_Mailbox_Not_Showing_in_Outlook_Error\"><\/span>Resolved Office 365 Shared Mailbox Not Showing in Outlook Error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The following section will discuss some solutions to fix this issue.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Solution_1_Check_for_Auto-Mapping_and_Disable\"><\/span>Solution 1: Check for Auto-Mapping and Disable<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In some scenarios, you may face a situation where your shared mailbox is not showing in Outlook as it should. There&#8217;s a method that might take a little longer, but it can be a helpful workaround. The issue often relates to the auto-mapping feature in Outlook, which automatically adds shared mailboxes to your account. However, as your mailbox data grows, so does the size of your Outlook data file, and if it exceeds 50 GB, Outlook might have trouble handling the shared mailbox.<\/p>\n<ul>\n<li>Find <strong>Windows PowerShell<\/strong> on your computer, right-click it, and choose <strong>Run as administrator<\/strong>.<\/li>\n<li>In the <strong>PowerShell<\/strong> window, type the following command:<\/li>\n<\/ul>\n<p>$Credential = Get-Credential<\/p>\n<ul>\n<li>A prompt will appear. Enter your <strong>Office 365 credentials<\/strong>.<\/li>\n<li>Now, connect to <strong>Exchange Online<\/strong> with this command:<\/li>\n<\/ul>\n<p>$ExchangeSession = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri \u201chttps:\/\/outlook.office365.com\/powershell-liveid\u201d -Credential $credential -Authentication \u201cBasic\u201d -AllowRedirection<\/p>\n<ul>\n<li>This command establishes a connection to Exchange Online.<\/li>\n<li>Use this <strong>command<\/strong> to import the Exchange session:<\/li>\n<\/ul>\n<p>Import-PSSession $ExchangeSession<\/p>\n<ul>\n<li>To remove permissions for the shared mailbox, use the following command:<\/li>\n<\/ul>\n<p>Remove-MailboxPermission -Identity complaint@domainname -User tony@domainname -AccessRights FullAccess<\/p>\n<ul>\n<li>Replace complaint@domainname with the shared mailbox&#8217;s address and tony@domainname with your user&#8217;s email ID.<\/li>\n<li>In Outlook, go to <strong>Account<\/strong> Settings, select your account, and click the <strong>remove<\/strong> button to delete the shared mailbox.<\/li>\n<li>Now, it&#8217;s time to assign full access permissions again. Use this command:<\/li>\n<\/ul>\n<p>Add-MailboxPermission -Identity complaint@domainname -User tony@xyz.com -AccessRights FullAccess -AutoMapping:$false<\/p>\n<ul>\n<li>Replace complaint@domainname with the shared mailbox&#8217;s address and tony@xyz.com with your user&#8217;s address.<\/li>\n<li>Finally, add the shared mailbox just like you would add a regular account in Outlook, and you&#8217;ll be able to access its data.<\/li>\n<\/ul>\n<p>It\u2018ll help users resolve the open the shared mailbox in Outlook error.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Bonus_Tip_Renaming_Outlook_Offline_Data_File\"><\/span>Bonus Tip: Renaming Outlook Offline Data File<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>If you&#8217;re still experiencing issues with shared mailbox synchronization, you can try renaming the Outlook Offline Data File (OST). This file can sometimes cause problems. Here&#8217;s how to do it:<\/p>\n<ul>\n<li>Navigate to the OST file location: <strong>C:\\Users&lt;YourUsername&gt;\\AppData\\Local\\Microsoft\\Outlook<\/strong><\/li>\n<li>Find the <strong>.ost<\/strong> file and rename it by adding &#8220;<strong>old<\/strong>&#8221; at the end (e.g., old.pst). It renames the file.<\/li>\n<li>Restart the <strong>Outlook<\/strong> application, and you&#8217;ll notice that it creates a new OST file automatically when it reconnects with Exchange.<\/li>\n<\/ul>\n<p><strong>You May Also Read:<\/strong> <a href=\"https:\/\/www.cigatisolutions.com\/blog\/export-shared-mailbox-to-pst\/\">Export Shared Mailbox to PST Office 365<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Solution_2_Generating_and_Checking_Logs\"><\/span>Solution 2: Generating and Checking Logs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you&#8217;re experiencing the problem of not seeing a shared folder in your Outlook, you can follow these steps to create logs and investigate the issue to find a way.<\/p>\n<ul>\n<li>Start by opening your <strong>Outlook<\/strong> application.<\/li>\n<li>Click on <strong>File<\/strong> in the top menu. Go to <strong>Options<\/strong>. Choose <strong>Advanced<\/strong>.<\/li>\n<li>Within the <strong>Advanced<\/strong> options, look for the setting that says <strong>Enable troubleshooting logging (requires restarting Outlook)<\/strong>.<\/li>\n<li>Check this <strong>option<\/strong>.<\/li>\n<li>Click <strong>OK<\/strong>\u00a0to save your changes.<\/li>\n<li>Close your <strong>Outlook<\/strong> application completely.<\/li>\n<li>Then, reopen <strong>Outlook<\/strong>.<\/li>\n<li>The log files you&#8217;ve generated will be stored in a specific folder on your computer.<\/li>\n<li>You can typically find these log files in one of these locations:\n<ul>\n<li>%localappdata%\/Temp folder<\/li>\n<li>C:\/Users\/YourUserName\/AppData\/Temp folder (YourUserName should replace with your actual username)<\/li>\n<\/ul>\n<\/li>\n<li>Open the <strong>log<\/strong> files that you found in the previous step.<\/li>\n<li>These logs contain information about what might be causing the shared mailbox issue.<\/li>\n<li>Review the logs carefully to identify any errors or problems.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Solution_3_Add_the_Shared_Mailbox_Manually\"><\/span>Solution 3: Add the Shared Mailbox Manually<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Open the <strong>Outlook<\/strong> application on your desktop.<\/li>\n<li>Click on the <strong>File<\/strong> tab.<\/li>\n<li>Go to <strong>Account Settings<\/strong> and select <strong>Account Settings<\/strong>\u00a0again.<\/li>\n<li>In the <strong>Email<\/strong>\u00a0tab, double-click on your email account to access its settings.<\/li>\n<li>Click on <strong>More Settings<\/strong>.<\/li>\n<li>In the <strong>Advanced<\/strong> tab, look for an option called <strong>Download Shared Folders<\/strong>.<\/li>\n<li>Enable this option.<\/li>\n<li>Click on <strong>Add<\/strong>\u00a0and type in the name of the Shared Mailbox.<\/li>\n<li>Click <strong>OK<\/strong>, then <strong>Apply<\/strong>, and finally <strong>OK<\/strong>\u00a0to save your settings.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Solution_4_Recreate_Outlook_Profile\"><\/span>Solution 4: Recreate Outlook Profile<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sometimes, your email profile may be damaged, preventing you from accessing the Shared Mailbox. In such scenarios, you can create a new profile and set up your email account. Here&#8217;s how:<\/p>\n<ul>\n<li>Close <strong>Outlook<\/strong> and open the <strong>Control Panel<\/strong> on your computer.<\/li>\n<li>Find and choose the <strong>Mail<\/strong>\u00a0option in the <strong>Control Panel<\/strong>.<\/li>\n<li>Click on <strong>Show Profiles<\/strong> and then click <strong>Add<\/strong>.<\/li>\n<li>Enter a name for your new profile and click <strong>OK<\/strong>.<\/li>\n<li>Enter your <strong>Microsoft 365 (Office 365)<\/strong> credentials to create your account with this new profile.<\/li>\n<li>Close the <strong>Control Panel<\/strong> and open <strong>Outlook<\/strong> when the new profile is created.<\/li>\n<li>In Outlook, select your <strong>new profile<\/strong> name from the <strong>Profile Name<\/strong>\u00a0list.<\/li>\n<li>Click <strong>OK<\/strong>\u00a0to launch Outlook with your newly created profile.<\/li>\n<li>Wait for a few moments for the synchronization process to complete.<\/li>\n<li>Explore all your email folders, including the Shared Mailbox. It should now be visible.<\/li>\n<\/ul>\n<p><strong>Note:<\/strong> If these methods don&#8217;t work and you still can&#8217;t add the shared mailbox to your user account in Outlook, consider reaching out to your administrator for further assistance. They might need to adjust settings or permissions to resolve the issue.<\/p>\n<p>If you&#8217;ve tried all the methods mentioned earlier and your Office 365 shared mailbox still isn&#8217;t showing up in Outlook, something went wrong during the shared mailbox migration. In this situation, you might need the assistance of specialized software to export the shared mailbox from Office 365 and import it into your Outlook application. You can use a tool, <strong>Cigati <a href=\"https:\/\/www.cigatisolutions.com\/office-365-backup-and-restore\/\">Office 365 Email Backup Tool<\/a>,<\/strong> for this.<\/p>\n<div class=\"text-center\"><a href=\"https:\/\/www.cigatisolutions.com\/demo-version\/Cigati-Office-365-Backup-Restore-win.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone my-3 wp-image-4130 size-full\" src=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2021\/11\/downlad-btn-new.png\" alt=\"Download Now\" width=\"163\" height=\"40\" \/><\/a>\u00a0 \u00a0 <a href=\"https:\/\/www.cigatisolutions.com\/office-365-backup-and-restore\/purchase-now.php\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone my-3 wp-image-4129 size-full\" src=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2021\/11\/buy-btn-new.png\" alt=\"Buy Now\" width=\"163\" height=\"40\" \/><\/a><\/div>\n<h4><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>In a nutshell, the Office 365 shared mailbox not showing in Outlook error can be a frustrating roadblock in your team&#8217;s communication and collaboration. By ensuring appropriate permissions, being mindful of Outlook version compatibility, and addressing cached mode conflicts, you can tackle this issue effectively. If all else fails, your Office 365 administrator is your ally in resolving this concern.<\/p>\n\n\n<p><strong>You May Also Read:<\/strong> <a href=\"https:\/\/www.cigatisolutions.com\/blog\/fix-outlook-shared-mailbox-not-updating-error\/\">Outlook Shared Mailbox Not Updating<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s fast-paced business world, effective communication is essential. Office 365&#8217;s Shared Mailbox feature is a valuable tool that allows<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":8537,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-8535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-office"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Office 365 Shared Mailbox Not Showing in Outlook - Fixed 2023<\/title>\n<meta name=\"description\" content=\"Outlook is not showing your Office 365 Shared Mailbox? Troubleshoot the issue and get pinpointed on the solution in this article.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Office 365 Shared Mailbox Not Showing in Outlook - Fixed 2023\" \/>\n<meta property=\"og:description\" content=\"Outlook is not showing your Office 365 Shared Mailbox? Troubleshoot the issue and get pinpointed on the solution in this article.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/\" \/>\n<meta property=\"og:site_name\" content=\"Cigati Solutions Blog\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-19T09:58:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T09:03:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/10\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png\" \/>\n\t<meta property=\"og:image:width\" content=\"698\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rohit Singh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rohit Singh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/\"},\"author\":{\"name\":\"Rohit Singh\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#\\\/schema\\\/person\\\/54508274421f78cd785d975e3d500a01\"},\"headline\":\"Fix Office 365 Shared Mailbox Not Showing in Outlook Issue\",\"datePublished\":\"2023-10-19T09:58:04+00:00\",\"dateModified\":\"2025-03-11T09:03:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/\"},\"wordCount\":1349,\"publisher\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png\",\"articleSection\":[\"Microsoft Office\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/\",\"url\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/\",\"name\":\"Office 365 Shared Mailbox Not Showing in Outlook - Fixed 2023\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png\",\"datePublished\":\"2023-10-19T09:58:04+00:00\",\"dateModified\":\"2025-03-11T09:03:41+00:00\",\"description\":\"Outlook is not showing your Office 365 Shared Mailbox? Troubleshoot the issue and get pinpointed on the solution in this article.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png\",\"contentUrl\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png\",\"width\":698,\"height\":400,\"caption\":\"Office 365 Shared Mailbox Not Showing in Outlook\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/office-365-shared-mailbox-not-showing-in-outlook\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Fix Office 365 Shared Mailbox Not Showing in Outlook Issue\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/\",\"name\":\"Cigati Solutions Blog\",\"description\":\"Technical Tips &amp; Tricks of Data Migration\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#organization\",\"name\":\"Cigati Solutions Blog\",\"url\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/12\\\/cropped-cropped-cropped-cropped-cropped-cropped-logo_t-1.png\",\"contentUrl\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/12\\\/cropped-cropped-cropped-cropped-cropped-cropped-logo_t-1.png\",\"width\":182,\"height\":72,\"caption\":\"Cigati Solutions Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#\\\/schema\\\/person\\\/54508274421f78cd785d975e3d500a01\",\"name\":\"Rohit Singh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1d4449887b4e7d2a223be9fda6eb429a9c6259ad2911a84dc5ea200c20fc6c92?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1d4449887b4e7d2a223be9fda6eb429a9c6259ad2911a84dc5ea200c20fc6c92?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1d4449887b4e7d2a223be9fda6eb429a9c6259ad2911a84dc5ea200c20fc6c92?s=96&d=mm&r=g\",\"caption\":\"Rohit Singh\"},\"description\":\"Rohit Singh is an Email Backup, Recovery & Migration Consultant and is associated with Software Company from the last 3 years. He writes technical updates and their features related to MS Outlook, Exchange Server, Office 365, and many other Email Clients & Servers.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/digirohit\\\/\"],\"url\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/author\\\/piblogadmin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Office 365 Shared Mailbox Not Showing in Outlook - Fixed 2023","description":"Outlook is not showing your Office 365 Shared Mailbox? Troubleshoot the issue and get pinpointed on the solution in this article.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/","og_locale":"en_US","og_type":"article","og_title":"Office 365 Shared Mailbox Not Showing in Outlook - Fixed 2023","og_description":"Outlook is not showing your Office 365 Shared Mailbox? Troubleshoot the issue and get pinpointed on the solution in this article.","og_url":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/","og_site_name":"Cigati Solutions Blog","article_published_time":"2023-10-19T09:58:04+00:00","article_modified_time":"2025-03-11T09:03:41+00:00","og_image":[{"width":698,"height":400,"url":"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/10\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png","type":"image\/png"}],"author":"Rohit Singh","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Rohit Singh","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#article","isPartOf":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/"},"author":{"name":"Rohit Singh","@id":"https:\/\/www.cigatisolutions.com\/blog\/#\/schema\/person\/54508274421f78cd785d975e3d500a01"},"headline":"Fix Office 365 Shared Mailbox Not Showing in Outlook Issue","datePublished":"2023-10-19T09:58:04+00:00","dateModified":"2025-03-11T09:03:41+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/"},"wordCount":1349,"publisher":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/10\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png","articleSection":["Microsoft Office"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/","url":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/","name":"Office 365 Shared Mailbox Not Showing in Outlook - Fixed 2023","isPartOf":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#primaryimage"},"image":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/10\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png","datePublished":"2023-10-19T09:58:04+00:00","dateModified":"2025-03-11T09:03:41+00:00","description":"Outlook is not showing your Office 365 Shared Mailbox? Troubleshoot the issue and get pinpointed on the solution in this article.","breadcrumb":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#primaryimage","url":"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/10\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png","contentUrl":"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2023\/10\/Fix-Office-365-Shared-Mailbox-Not-Showing-in-Outlook-Issue.png","width":698,"height":400,"caption":"Office 365 Shared Mailbox Not Showing in Outlook"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cigatisolutions.com\/blog\/office-365-shared-mailbox-not-showing-in-outlook\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cigatisolutions.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Fix Office 365 Shared Mailbox Not Showing in Outlook Issue"}]},{"@type":"WebSite","@id":"https:\/\/www.cigatisolutions.com\/blog\/#website","url":"https:\/\/www.cigatisolutions.com\/blog\/","name":"Cigati Solutions Blog","description":"Technical Tips &amp; Tricks of Data Migration","publisher":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cigatisolutions.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.cigatisolutions.com\/blog\/#organization","name":"Cigati Solutions Blog","url":"https:\/\/www.cigatisolutions.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.cigatisolutions.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2018\/12\/cropped-cropped-cropped-cropped-cropped-cropped-logo_t-1.png","contentUrl":"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2018\/12\/cropped-cropped-cropped-cropped-cropped-cropped-logo_t-1.png","width":182,"height":72,"caption":"Cigati Solutions Blog"},"image":{"@id":"https:\/\/www.cigatisolutions.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.cigatisolutions.com\/blog\/#\/schema\/person\/54508274421f78cd785d975e3d500a01","name":"Rohit Singh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/1d4449887b4e7d2a223be9fda6eb429a9c6259ad2911a84dc5ea200c20fc6c92?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1d4449887b4e7d2a223be9fda6eb429a9c6259ad2911a84dc5ea200c20fc6c92?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1d4449887b4e7d2a223be9fda6eb429a9c6259ad2911a84dc5ea200c20fc6c92?s=96&d=mm&r=g","caption":"Rohit Singh"},"description":"Rohit Singh is an Email Backup, Recovery & Migration Consultant and is associated with Software Company from the last 3 years. He writes technical updates and their features related to MS Outlook, Exchange Server, Office 365, and many other Email Clients & Servers.","sameAs":["https:\/\/www.linkedin.com\/in\/digirohit\/"],"url":"https:\/\/www.cigatisolutions.com\/blog\/author\/piblogadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/posts\/8535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/comments?post=8535"}],"version-history":[{"count":4,"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/posts\/8535\/revisions"}],"predecessor-version":[{"id":11199,"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/posts\/8535\/revisions\/11199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/media\/8537"}],"wp:attachment":[{"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/media?parent=8535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/categories?post=8535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cigatisolutions.com\/blog\/wp-json\/wp\/v2\/tags?post=8535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}