{"id":9293,"date":"2024-04-12T06:09:28","date_gmt":"2024-04-12T06:09:28","guid":{"rendered":"https:\/\/www.cigatisolutions.com\/blog\/?p=9293"},"modified":"2025-08-20T10:18:56","modified_gmt":"2025-08-20T10:18:56","slug":"cached-exchange-mode-in-outlook","status":"publish","type":"post","link":"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/","title":{"rendered":"Outlook \u2018Use Cached Exchange Mode\u2019 Greyed Out? Here\u2019s the Fix"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;9293&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 vote)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Outlook \u2018Use Cached Exchange Mode\u2019 Greyed Out? Here\u2019s the Fix&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (1 vote)    <\/div>\n    <\/div>\n\n<p>As someone who relies on Microsoft Outlook for their work emails, They\u2019ve faced problems staying connected over time. It&#8217;s frustrating not being able to access important emails or files when they need them. However, there&#8217;s a feature in Outlook, Cached Exchange Mode, that many people might not know about, which can help reduce these connectivity issues and make my email experience much smoother.<\/p>\n\n\n\n<p>The following blog will discuss in-depth information on Cached Exchange Mode in Outlook. Moreover, we will elaborate on the pros and cons of using this. But before jumping towards the prominent section, how to turn on or off this mode, we will discuss the mode.<\/p>\n\n\n\n<p><strong>Also Read:<\/strong> <a href=\"https:\/\/www.cigatisolutions.com\/blog\/change-outlook-data-file-location\/\">Outlook OST File Location<\/a><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/#What_is_Outlook_Cached_Exchange_Mode\" >What is Outlook Cached Exchange Mode?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/#Benefits_of_Cached_Exchange_Mode_in_Outlook\" >Benefits of Cached Exchange Mode in Outlook<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/#Why_Does_Outlook_Cached_Exchange_Mode_Greyed_Out_Appear\" >Why Does Outlook Cached Exchange Mode Greyed Out Appear?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/#How_to_Enable_or_Disable_Cached_Exchange_Mode_in_Outlook\" >How to Enable or Disable Cached Exchange Mode in Outlook?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/#Access_Shared_Mailboxes_Offline_with_Cached_Mode\" >Access Shared Mailboxes Offline with Cached Mode<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/#Concluding_Words\" >Concluding Words<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_Outlook_Cached_Exchange_Mode\"><\/span>What is Outlook Cached Exchange Mode?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Cached Exchange Mode is like having a backup of your Outlook emails on your computer. This backup or an Offline Data File (.ost), lets you see your emails, contacts, and calendar even when you&#8217;re not online.<\/p>\n\n\n\n<p>When you open something in Outlook, like an email or a meeting invite, it first looks in this backup. If it finds what you need there, it shows you directly. If not, it requests the main server (Exchange server) for the latest version.<\/p>\n\n\n\n<p>This mode makes Outlook work faster because it doesn&#8217;t have to ask the server for everything every time. So, even if your internet is slow or not working, you can still check your emails.<\/p>\n\n\n\n<p>In other words, Cached Exchange Mode keeps a copy of your emails on your computer, making Outlook faster and letting you work offline.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_Cached_Exchange_Mode_in_Outlook\"><\/span>Benefits of Cached Exchange Mode in Outlook<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Cached Exchange Mode has been around since Microsoft Outlook 2003 and is in newer versions like 2021, 2019, 2016, 2013, 2010, and 2007. Here are the benefits of using it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access Without Internet:<\/strong> You can still see your emails, contacts, and calendars even when you&#8217;re not online, thanks to a copy stored on your computer.<\/li>\n\n\n\n<li><strong>Faster Outlook:<\/strong> It makes Outlook faster by not asking the server for everything every time you open something. It checks your computer first for what you need.<\/li>\n\n\n\n<li><strong>Less Strain on Email Server:<\/strong> It eases the load on the Exchange server, which makes Outlook and your email work better.<\/li>\n\n\n\n<li><strong>Quick Access:<\/strong> Since it keeps a copy on your computer, you can quickly get your stuff without waiting for the server.<\/li>\n\n\n\n<li><strong>Syncs Changes:<\/strong> Any changes you make offline are synced with the server when you&#8217;re back online, keeping everything up to date.<\/li>\n<\/ul>\n\n\n\n<p>In simple terms, Cached Exchange Mode saves a copy of your email stuff on your computer, making Outlook faster and letting you work offline.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Does_Outlook_Cached_Exchange_Mode_Greyed_Out_Appear\"><\/span>Why Does Outlook Cached Exchange Mode Greyed Out Appear?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you can&#8217;t find the Cached Exchange Mode option in Outlook, here are some reasons why:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No Exchange Account:<\/strong> This feature needs you to have an Exchange account in your Outlook profile. Other types like POP3 and IMAP won&#8217;t have this option.<\/li>\n\n\n\n<li><strong>Disabled by Admin:<\/strong> Your Exchange administrator might have turned off this feature. You can ask them for more info.<\/li>\n\n\n\n<li><strong>Terminal Services Installed:<\/strong> If your computer runs Windows Server and has Microsoft Terminal Services installed, Cached Exchange Mode won&#8217;t be available.<\/li>\n<\/ul>\n\n\n\n<p>So, if you&#8217;re missing this option, it&#8217;s likely due to one of these reasons.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Enable_or_Disable_Cached_Exchange_Mode_in_Outlook\"><\/span>How to Enable or Disable Cached Exchange Mode in Outlook?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>To turn Cached Exchange Mode on or off in Outlook, follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, open <strong>Outlook<\/strong> and click on <strong>File<\/strong>&nbsp;in the top left corner.<\/li>\n\n\n\n<li>In the menu that appears, click <strong>Account Settings<\/strong> and then select <strong>Account Settings<\/strong>&nbsp;again from the dropdown.<\/li>\n\n\n\n<li>In the Account Settings window, click on your <strong>Exchange or Microsoft 365<\/strong> account and click on <strong>Change<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Change Account<\/strong> dialog box, look for <strong>Offline Settings<\/strong> and check the box next to <strong>Use Cached Exchange Mode<\/strong>&nbsp;to turn it on.<\/li>\n\n\n\n<li>If you&#8217;re using Microsoft 365 with semi-annual updates, you may see an option to download email to an Outlook data file. In this case, also check the box for <strong>Use Cached Exchange Mode<\/strong>&nbsp;under <strong>Offline<\/strong> Settings.<\/li>\n\n\n\n<li>Then, after making your selection, click <strong>Next<\/strong> and <strong>Finish<\/strong>&nbsp;to apply the changes.<\/li>\n\n\n\n<li>At last, close and restart <strong>Outlook<\/strong> for the changes to take effect.<\/li>\n<\/ul>\n\n\n\n<p>If you ever want to turn off Cached Exchange Mode, simply repeat these steps but clear the checkbox for &#8220;Use Cached Exchange Mode&#8221; in the Change Account dialog box.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Access_Shared_Mailboxes_Offline_with_Cached_Mode\"><\/span>Access Shared Mailboxes Offline with Cached Mode<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>When you use Cached Exchange Mode, it also downloads shared folders like Exchange Public Folders, SharePoint folders, or folders from another person&#8217;s Exchange account if you have Delegate Access.<\/p>\n\n\n\n<p>If you want to change which shared folders are downloaded when Cached Exchange Mode is on, follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open <strong>Outlook<\/strong> and click on <strong>File<\/strong>&nbsp;in the top left corner.<\/li>\n\n\n\n<li>In the menu, click <strong>Account Settings<\/strong> and then choose <strong>Account Settings<\/strong>&nbsp;again from the dropdown.<\/li>\n\n\n\n<li>In the <strong>Account Settings<\/strong> window, select your Exchange account and click <strong>Change<\/strong>, then click on <strong>More Settings<\/strong>.<\/li>\n\n\n\n<li>Go to the <strong>Advanced<\/strong>&nbsp;tab and look for <strong>Cached Exchange Mode Settings<\/strong>.<\/li>\n\n\n\n<li>Under <strong>Cached Exchange Mode<\/strong> Settings, you&#8217;ll see options to choose which shared folders or Public Folders you want to download.<\/li>\n\n\n\n<li>Simply check or uncheck the options based on your preference, and then click <strong>OK<\/strong>&nbsp;to apply the changes.<\/li>\n<\/ul>\n\n\n\n<p>This way, you can control which shared folders are downloaded to your computer when cached exchange mode is turned on in Outlook.<\/p>\n\n\n\n<p><strong>Note:<\/strong> Sometimes users of Outlook face the problem of corruption in the OST file, rendering it inaccessible. In such cases, use <strong>Cigati <a href=\"https:\/\/www.cigatisolutions.com\/ost-file-recovery-tool\/\">OST File Recovery<\/a><\/strong> to repair the inaccessible or orphaned OST file. Additionally, you can convert your offline <a href=\"https:\/\/www.cigatisolutions.com\/blog\/convert-ost-to-pst-file\/\">OST to PST<\/a> for Outlook.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Concluding_Words\"><\/span>Concluding Words<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Cached Exchange Mode contains a backup of your Outlook emails on your computer. This backup lets you access your emails even when you&#8217;re not connected to the internet. It also makes Outlook run faster and keeps your data more secure. Knowing how to turn it on and use it well can make your Outlook experience much better. As a result, it ensures you can always get to your emails, no matter the network situation.<\/p>\n\n\n\n<p><strong>You May Also Read:<\/strong> <a class=\"fts-1\" href=\"https:\/\/www.cigatisolutions.com\/blog\/export-exchange-2010-mailbox-to-pst\/\">Export Exchange 2010 Mailbox to PST<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p><strong>Q: Why is the \u201cUse Cached Exchange Mode\u201d option greyed out in Outlook?<\/strong><\/p>\n\n\n\n<p><strong>Ans:<\/strong> Several reasons can cause it to be unavailable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your Outlook profile doesn\u2019t use an <strong>Exchange<\/strong> account\u2014this feature isn\u2019t supported by POP or IMAP accounts.<\/li>\n\n\n\n<li>The setting may have been <strong>disabled by your Exchange administrator<\/strong> via a policy.<\/li>\n\n\n\n<li>If you&#8217;re using Windows Server with <strong>Remote Desktop Services (Terminal Services)<\/strong>, Cached Mode may be disabled.<\/li>\n<\/ul>\n\n\n\n<p><strong>Q:<\/strong> <strong>How do I enable Cached Exchange Mode if it\u2019s just unchecked?<\/strong><\/p>\n\n\n\n<p><strong>Answer:<\/strong> If it\u2019s simply disabled (but not greyed out), you can re-enable it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>File \u2192 Account Settings \u2192 Account Settings.<\/strong><\/li>\n\n\n\n<li>Select your <strong>Exchange or Microsoft 365<\/strong> account and click <strong>Change.<\/strong><\/li>\n\n\n\n<li>Under <strong>Offline Settings<\/strong>, check <strong>Use Cached Exchange Mode.<\/strong><\/li>\n\n\n\n<li>Restart Outlook.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>As someone who relies on Microsoft Outlook for their work emails, They\u2019ve faced problems staying connected over time. It&#8217;s frustrating<a class=\"read-more ml-1 main-read-more\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":9292,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outlook-error"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Outlook \u2018Use Cached Exchange Mode\u2019 Greyed Out? Here\u2019s the Fix<\/title>\n<meta name=\"description\" content=\"Cached Exchange Mode disabled in Outlook? Fix &quot;Use Cached Exchange Mode&quot; greyed out in Outlook with these quick steps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outlook \u2018Use Cached Exchange Mode\u2019 Greyed Out? Here\u2019s the Fix\" \/>\n<meta property=\"og:description\" content=\"Cached Exchange Mode disabled in Outlook? Fix &quot;Use Cached Exchange Mode&quot; greyed out in Outlook with these quick steps.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cigatisolutions.com\/blog\/cached-exchange-mode-in-outlook\/\" \/>\n<meta property=\"og:site_name\" content=\"Cigati Solutions Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-12T06:09:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-20T10:18:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cigatisolutions.com\/blog\/wp-content\/uploads\/2024\/04\/Cached-Exchange-Mode-in-Outlook.png\" \/>\n\t<meta property=\"og:image:width\" content=\"698\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rohit Singh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rohit Singh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/cached-exchange-mode-in-outlook\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/cached-exchange-mode-in-outlook\\\/\"},\"author\":{\"name\":\"Rohit Singh\",\"@id\":\"https:\\\/\\\/www.cigatisolutions.com\\\/blog\\\/#\\\/schema\\\/person\\\/54508274421f78cd785d975e3d500a01\"},\"headline\":\"Outlook \u2018Use Cached Exchange Mode\u2019 Greyed Out? 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