If you are a user of Outlook and stuck with the problem working offline error, then this blog will help you get your Microsoft Outlook working offline to online read on all about it.

With Outlook OST (Offline Storage Table), you can get to work on two modes: online and offline. It gives an advantage to the user in not losing his working rhythm. Outlook stores information as an OST file in both of these modes. These offline OST emails get synchronized with the Exchange Server when the system gets connected to the internet. Sending and receiving OST emails is a significant aspect of the Outlook application. Also you can Import Outlook OST File into Outlook 2019, 2010, 2013 & 2016.

What does Outlook Showing Working Offline Depict?

Offline depicts that you can save Outlook files directly to your device instead of streaming over a network connection using Offline Mode. It allows you to access your content when you cannot connect to the internet. But, many times, Outlook users get stuck in offline mode issues that cause difficulty in MS Outlook while sending and receiving emails.

The email functionality of Outlook often gets blocked due to three primary reasons, such as:
internet connectivity trouble, an issue with the email account, or accidentally enabling Work Offline mode.

How to Fix Outlook Working Offline to Online Manually?

We will show you steps to help you to get out of Offline mode in the Outlook email client. Follow these steps to get back Outlook working online mode from offline:

  1. Load Outlook desktop client.
  2. In the top menu, go to Send/ Receive and choose Work Offline to reconnect.
Outlook working offline to online


  1. If the Work Offline button displays a shaded background, it means you need to connect to the internet. When the surface of the shows clear, it means you are connected.
  2. If an Outlook application is working, then verify it with the Quick Launch Taskbar. When there is a cross on the Outlook icon, then it indicates that Outlook is Working Offline.
  3. An alternate way to check the status is by looking at the status bar (shown at the bottom right of the interface).
  4. If you remain connected, then the status bar will show as Connected status.

What results in an Outlook showing working offline?

Some likely reasons that result in the user getting Outlook working offline are:

  1. You have this problem when there is trouble with the mail server. To verify this issue, you can log in to your account. There, test if you can send/receive emails. Note: If the mail server doesn’t respond, then contact the admin.
  2. In a scenario where you can send/receive emails but face frequent disconnection, then maybe there is some difficulty with your account settings.

What can you do if your OST files are Faulty?

We have seen how to perform the manual method to get Outlook working offline and online. But in the worst case, your OST files get corrupted or faulty. You can take help from one of the most popular utility software Cigati OST File Converter. Here are some key features of the software are as follows:

  • Perform the fastest and safest OST Conversion into Outlook PST.
  •  Securely export emails, contacts, calendars, tasks, notes, journals, etc. from the Offline OST file into PST file format.
  • An advanced search feature to search OST files from the system.
  • View the OST files with the preview option before saving them into new files.
  • Export Normal as well as corrupt OST files into PST format.
  • Easy to use GUI for new users 
  •  Compatible with all the major versions of the Windows Operating System.
  •  The Demo version of the software is available for a free evaluation.


MS Outlook is widely accepted as a norm when it comes to sending or receiving emails. Microsoft Outlook supports workflow in offline and online modes. But, often, Outlook users get stuck in offline mode. To get Outlook working offline to online can be quite a tricky situation. But, you can use the manual method to get Outlook offline to online. But, these methods often cause corruption of OST files, so always use the OST converter to get a solution when Outlook showing working offline.

Q1. How to set up Microsoft Outlook email?

Set up Outlook as:
1. Search for Tools and then Account Settings.
2. Select the New… option.
3. Now, Manually configure server settings or additional server types and click on Next.
4. Pick the option as an Internet E-mail and click on Next.
5. Give in your name and e-mail address at user information. Set the account type: POP3 and enter pop.mail.com: incoming server and smtp.mail.com: outgoing server. Also, give in your login credentials. Now, click on More Settings.
6. In the Outgoing Server tab, Tick on My outgoing server requires authentication.
7. In the Advanced tab, set Incoming server: 995 and Outgoing server: 587. Also, pick TLS as the encrypted connection type.
8. After these changes, click on Finish.

Q2. How to add buttons in an Outlook email?

To add buttons to an email, follow this:
1. Create or edit an email template.
2. In the left sidebar of the email, Choose the Content and Layout -> Elements.
3. Choose Button and then Drag-and-drop this button to where you would like it in the email.
4. Save it.

Q3. How to change email status in Outlook?

To change the email status:
1. Search your profile icon in the upper right-hand corner of your screen and click on it.
2. Tab on the status drop-down list below your email address. Note: You can also edit your status by clicking ‘Sign out of IM’.
3. Choose your current availability.